Privacy Policy

Last Updated: 25/12/2025

This Privacy Policy (“Policy”) describes the manner in which Surya Aqua Traders, together with its affiliates, officers, employees, and authorised service providers (“AquaFarmers”, “Company”, “we”, “us”, or “our”), collects, uses, stores, processes, shares, and otherwise handles Personal Data in connection with the operation of its digital marketplace platform made available through mobile applications, websites, and related interfaces (collectively, the “Platform”).

This Policy applies to all natural persons who access or use the Platform in any capacity, including vendors, farmers, logistics partners, and other registered or unregistered users.

1. Definitions

Personal Data means any data about an identifiable individual, whether collected directly or indirectly.

Sensitive Personal Data includes financial information, payment instrument details, and government-issued identification data provided for verification purposes.

Application refers to Aquafarmers - Aquaculture App.

Company means Surya Aqua Traders, D. No: 2-113, Near M.P.U.P. School, Kaligotla, Undi Mandal, West Godavari District, Andhra Pradesh – 534198, India. :contentReference[oaicite:1]{index=1}

2. Applicability and Scope

This Policy governs the processing of Personal Data undertaken by the Company in the course of operating a technology-enabled marketplace facilitating transactions within the Aquaculture App and related digital platforms.

By accessing or using the Platform, you acknowledge that you have reviewed and understood this Policy and consent to the processing of your Personal Data in accordance with its terms. :contentReference[oaicite:2]{index=2}

3. Categories of Personal Data Collected

Identification and account data, including name, user classification, and account credentials
Contact information, including mobile number and email address
Regulatory and verification data, including licence numbers, registration certificates, and KYC documentation
Location information, including area name and device-based location data where enabled
Transactional data, including order details, payment status, commission records, and refund information
Communications, including customer support correspondence and feedback
Usage, technical, and device data such as IP address, browser type, operating system, app version, access timestamps, session duration, pages accessed, crash reports, and diagnostic information :contentReference[oaicite:3]{index=3}

4. How We Use Personal Data

To provide, operate, administer, and maintain the Platform
To register, authenticate, manage, and administer user accounts
To perform transactions, orders, payments, refunds, and commissions
To communicate with users regarding account activity, security alerts, and service notifications
To provide customer support and handle complaints or disputes
To improve services, analytics, and user experience
To comply with applicable laws and regulatory requirements
To support corporate transactions such as mergers, acquisitions, or restructuring, with appropriate safeguards :contentReference[oaicite:4]{index=4}

5. Disclosure of Personal Data

We may disclose Personal Data on a need-to-know and purpose-limited basis in the following cases:

To service providers for payment processing, analytics, cloud hosting, customer support, logistics, and operational support
During mergers, acquisitions, asset sales, financing, or similar transactions
To legal and regulatory authorities where required by law
Where users voluntarily share information through publicly accessible platform features
Where the user has expressly consented for a specific purpose

We do not sell Personal Data and do not disclose Personal Data for targeted advertising purposes. :contentReference[oaicite:5]{index=5}

6. Data Retention

We retain Personal Data only for as long as reasonably necessary to fulfill the purposes described in this Policy, comply with applicable law, resolve disputes, enforce agreements, prevent fraud, and protect legal rights.

Upon expiry of the applicable retention period, Personal Data is securely deleted, anonymised, or otherwise rendered irreversibly inaccessible. :contentReference[oaicite:6]{index=6}

7. Deletion and Correction of Personal Data

Subject to applicable law, users may request deletion, correction, or updating of their Personal Data. Where technically feasible, some data may be updated directly through account settings. In other cases, users may contact us using the details below.

Certain data may still be retained where required by law, contractual obligations, dispute resolution, fraud prevention, or enforcement of legal rights. :contentReference[oaicite:7]{index=7}

8. Children’s Data

The Platform is not directed at, and is not intended for use by, individuals below eighteen (18) years of age. We do not knowingly collect or process children’s Personal Data.

If we become aware that such data has been collected without valid parental or guardian consent, we will take reasonable steps to delete it, subject to applicable law. :contentReference[oaicite:8]{index=8}

9. Amendments to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or platform functionality. Material changes will be notified through the Platform or by other appropriate means, and the “Last Updated” date will be revised accordingly. :contentReference[oaicite:9]{index=9}

10. Contact Information

Grievance / Compliance Officer: Mr. R. Suryanarayana Raju

Email: suryaaquatrader@gmail.com

Address: Surya Aqua Traders, D. No: 2-113, Near M.P.U.P. School, Kaligotla, Undi Mandal, West Godavari District, A.P – 534198

Mobile: 9494636999

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